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Billing Terms & Conditions


Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.


All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.  We accept most major credit cards including Visa, Mastercard, Discover, and American Express.  We also accept Paypal as a form of payment.  

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders.  Offer for Free Shipping in the USA does not apply to any orders shipped outside of the USA.  Additional shipping will be charged for orders shipped outside of USA.  If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

Refund/Return Policy

Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase. The buyer must contact the seller by email: info@drfriedels.com or through the contact page on the website. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2 weeks of receiving your package. however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us for further instructions. We'll notify you via e-mail of your refund once we've received and processed the returned item.


An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.


Any complaints about items or the seller should be submitted to our support team. Please email: info@drfriedels.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.


The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state. These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.

What's the blade steel made from?

We are using 3Cr13 stainless steel. This steel has the optimal properties we need for our MultiTools. It is very tough so that the knife can withstand a lot of abuse without breaking or chipping easily. Furthermore, the steel is very easy to sharpen and in addition holds its edge long compared to other steels (e.g. 420 steel). Unlike others (e.g. 1055 carbon) 3Cr13 steel does resist corrosion and rusting very well.

Where are the Multi-Tools made?

Our Multi-Tools were designed in Germany and are produced in China.

Can the Multi-Tool fold with a bit kept in it?

This is unfortunately not possible in the current version of our MultiTool because the bit is a little too long. I think it is a great idea, which we will definitely consider in the next version.

For the Multi-Tool what is the biggest size bolt the universal socket can fit?

The biggest bolt size that can fit is 3/4in (19mm). The universal socket is self adjusting from standard 1/4in to 3/4in and metric 7mm to 19mm.