Returns & Refunds

30-day window. If a tool isn't right for you, contact us within 30 days of delivery for a full refund or exchange.

How to return

1. Email info@drfriedels.com with your order number.
2. We'll send a prepaid return label within one business day.
3. Pack the item — original packaging preferred but not required.
4. Drop it at any USPS location.

Refund timeline

Once we receive the return, we inspect and refund within 5 business days to your original payment method. Your bank may take an additional 2–5 days to post the refund.

Damaged on arrival?

We'll replace it, free of charge, no return needed. Just send a photo to info@drfriedels.com within 7 days of delivery.